Service Policies
To ensure a seamless and personalized experience, the following policies outline service expectations, scheduling, invoicing, and ongoing client support.
Intake & Onboarding
All new clients are required to complete an intake form prior to beginning services. Intake forms are reviewed to better understand dietary needs, allergies, wellness goals, lifestyle preferences, household size, and service expectations.
Following intake review, clients may be contacted to schedule a virtual consultation before services begin. A signed service agreement is required for all ongoing services.
Trial Period & Ongoing Service
First-time clients begin with a 1-week trial period using high-quality disposable containers. This allows meals, portions, flavors, and overall service structure to be evaluated before continuing ongoing services.
Ongoing services continue in 4-week increments or longer. Weekly menus may be adjusted based on client feedback, seasonal ingredients, dietary needs, and evolving wellness goals.
Invoicing & Payment
Invoices for continued services are provided at the end of each service week. Payment details, due dates, and accepted payment methods will be discussed during onboarding prior to the start of services.
Late payments may result in delays or pauses in future scheduling until balances are resolved.
Grocery Costs & Ingredient Sourcing
Grocery costs are billed separately from service pricing. Ingredient selections prioritize seasonal, high-quality, and wellness-focused products whenever possible.
Specialty products, premium ingredients, extensive dietary accommodations, or requested brand-specific items may increase grocery costs.
Dietary Accommodations & Allergies
Meals may be customized to support dietary restrictions, allergies, wellness-focused nutrition goals, and lifestyle preferences including gluten-free, dairy-free, plant-forward, anti-inflammatory, postpartum, senior wellness, and high-protein modifications.
While ingredient accommodations are handled with care and attention, meals are not prepared in a certified allergen-free facility. Cross-contact with allergens cannot be fully guaranteed.
Scheduling & Cancellations
Schedule changes or cancellations must be communicated at least 48 hours prior to the scheduled service date to allow for proper planning, preparation, and ingredient sourcing.
Cancellations made within 48 hours of the scheduled service will still be charged for the full service due to advance purchasing, preparation time, and scheduling commitments.
Client Feedback & Menu Adjustments
Client feedback is encouraged following the first week of service and throughout ongoing services. Feedback regarding flavors, portions, meal preferences, and overall experience helps guide future menu adjustments and personalization.
Menus may continue evolving week-to-week to better support individual wellness goals, preferences, and household needs.
Meal Packaging, Storage & Reheating
Meals are packaged ready to enjoy fresh, refrigerate, or reheat throughout the week. Storage and reheating recommendations may be provided for select dishes to ensure quality and food safety.
First-time clients receive meals in disposable containers. Ongoing clients may provide reusable containers or containers may be supplied for an additional cost.
Service Availability
Service availability is limited and based on current client capacity. Once an ongoing client selects a recurring service day and time, that scheduling slot is reserved for their continued services.
Requests to change an existing scheduled day or time may be accommodated based on current availability and cannot be guaranteed.